DemandBridge Service Desk

Welcome to the DemandBridge Service Desk

Portals

  1. DemandBridge Customer Support

    Welcome to the New DemandBridge Service Desk
    We’re excited to introduce updates to our Support Desk! Now, you can select the specific type of issue you’re reporting, helping us handle and prioritize your requests more efficiently. Each option includes tailored questions to ensure your ticket is routed to the right team for a faster resolution.

    For Professional Services Requests or New Product Inquiries:
    Please submit these requests through our dedicated link: Professional Services & New Product Inquiry.

    Discover the DemandBridge Learning Center (DBLC):
    Stay informed with our DBLC webinar series, featuring educational content spanning the entire DemandBridge product family. Explore product-specific catalogs of past presentations at dblc.dbenterprise.com, where you can stream them anytime. Don’t have an account? Self-register by clicking the link on the login page and entering the password "dblc".

    Explore DB University:
    Take advantage of our learning management platform, DB University, for professional, effective, and efficient software training and support. Available anytime, it offers guided, self-paced, or blended learning experiences to meet your needs—from onboarding to upskilling. Start learning today at dblc.docebosaas.com.

  2. Professional Services & New Product Inquiry

    If you're interested in professional services such as templated item creation, site builds, new integrations, SSO/Punchout setup, or exploring a new product, please choose from the options below.

Suggested forms

  • Product Question in DemandBridge Customer Support

    Inquiry related to the features, specifications, functionality, or usage of a specific product.

  • Outage Report in DemandBridge Customer Support

    The service or system becomes unavailable or non-operational.

  • Bug Report in DemandBridge Customer Support

    An error, malfunction, or unintended behavior in the software.

  • DB Commerce in Professional Services & New Product Inquiry

    An eCommerce product created to streamline the digital content creation and delivery of a company's print and promotional marketing materials. At its core, DB Commerce provides the necessary functions to facilitate a seamless shopping experience.

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