Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"624202a16cf8e811d8616019be09f30e37511dad_lout","branding":{"id":"14","key":"ts","name":"DemandBridge Support Center","portalBaseUrl":"/servicedesk/customer/portal/14"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ccb7a82d-0961-47dc-bf54-171f9a8e87d8/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDBmNjc1Yi1lZTQ1LTRjNTctYjRiNS03M2RiYzI2NTg2ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNjYjdhODJkLTA5NjEtNDdkYy1iZjU0LTE3MWY5YThlODdkOCI6WyJyZWFkIl19LCJleHAiOjE3NzYyMDUzMjksIm5iZiI6MTc3NjIwNDcyOX0.UvvVJfZ-JpR3LaBO41fNXt1YOv9F3k-KiSI459enYZo&client=3d0f675b-ee45-4c57-b4b5-73dbc26586de&mode=fit","logoId":"ccb7a82d-0961-47dc-bf54-171f9a8e87d8","isLogoAvailable":true,"helpCenterTitle":"Welcome to the DemandBridge Support Center","sharedPortalName":"DemandBridge Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"uk-UA":{"localeDisplayName":"Ukrainian (Ukraine)"},"en-US":{"helpCenterTitle":"Welcome to the DemandBridge Support Center","sharedPortalName":"DemandBridge Service Desk","localeDisplayName":"English (United States)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German (Germany)"},"zh-TW":{"localeDisplayName":"Chinese (Taiwan)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"tr-TR":{"localeDisplayName":"Turkish (Türkiye)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"fr-FR":{"localeDisplayName":"French (France)"},"vi-VN":{"localeDisplayName":"Vietnamese (Vietnam)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4f758b","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDBmNjc1Yi1lZTQ1LTRjNTctYjRiNS03M2RiYzI2NTg2ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzYyMDUzMjksIm5iZiI6MTc3NjIwNDcyOX0.dT0GaIcm1TS45vIzTbHyp1wsVS-l1TMGHFFGMP3Z6Lg&client=3d0f675b-ee45-4c57-b4b5-73dbc26586de&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#4f758b","hasTopBarBeenSplit":true},"portal":{"id":"14","key":"ts","projectId":10030,"serviceDeskId":14,"name":"DemandBridge Support Center","description":"<p>Report how-to requests, system issues, outages, or access problems.</p>","portalBaseUrl":"/servicedesk/customer/portal/14","reqTypes":[{"id":"3147","name":"DB Alliance / DB Sourcing","descriptionHtml":"","callToAction":"DB Alliance / DB Sourcing","introHtml":"<p>DB Alliance / DB Sourcing</p>","icon":13904,"iconUrl":"https://service.portal.demandbridge.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13904","groups":[20],"key":""},{"id":"3148","name":"DB Commerce","descriptionHtml":"","callToAction":"DB Commerce","introHtml":"<p>DB Commerce</p>","icon":13906,"iconUrl":"https://service.portal.demandbridge.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13906","groups":[20],"key":""},{"id":"3149","name":"DB Distributor","descriptionHtml":"","callToAction":"DB Distributor","introHtml":"<p>DB Distributor</p>","icon":13905,"iconUrl":"https://service.portal.demandbridge.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13905","groups":[20],"key":""},{"id":"3150","name":"DB Reporting","descriptionHtml":"","callToAction":"DB Reporting","introHtml":"<p>DB Reporting</p>","icon":13907,"iconUrl":"https://service.portal.demandbridge.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13907","groups":[20],"key":""},{"id":"3151","name":"EQ Commerce","descriptionHtml":"","callToAction":"EQ Commerce","introHtml":"<p>EQ Commerce</p>","icon":13908,"iconUrl":"https://service.portal.demandbridge.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13908","groups":[20],"key":""},{"id":"3152","name":"EQ Distributor","descriptionHtml":"","callToAction":"EQ Distributor","introHtml":"<p>EQ Distributor</p>","icon":13909,"iconUrl":"https://service.portal.demandbridge.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13909","groups":[20],"key":""},{"id":"3153","name":"FlowPoint","descriptionHtml":"","callToAction":"FlowPoint","introHtml":"<p>FlowPoint</p>","icon":10507,"iconUrl":"https://service.portal.demandbridge.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[20],"key":""},{"id":"3154","name":"General Request","descriptionHtml":"","callToAction":"General Request","introHtml":"<p>General Request</p>","icon":10491,"iconUrl":"https://service.portal.demandbridge.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[20],"key":""},{"id":"131","name":"Generic Issue","descriptionHtml":"","callToAction":"Generic Issue","introHtml":"<p>Not sure which product? Use this.</p>","icon":10657,"iconUrl":"https://service.portal.demandbridge.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10657","groups":[20],"key":""}],"reqGroups":[{"id":20,"name":"Support Inquiry"}],"orderMapping":{"20":[3154,3148,3149,3151,3152,3153,131,3150,3147],"19":[131],"18":[131]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":14,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSPT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDBmNjc1Yi1lZTQ1LTRjNTctYjRiNS03M2RiYzI2NTg2ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE5Njc0Mzc2MTQiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc2MjA1OTI5LCJuYmYiOjE3NzYyMDQ3MjksImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.SY8YaHojoljzEbIC6oXcFFZgd7s5gl8_69sVcqcgCdw","targetCollection":"upload-user-collection-1967437614","endpointUrl":"https://api.media.atlassian.com","clientId":"3d0f675b-ee45-4c57-b4b5-73dbc26586de","tokenDurationInMins":20}},"reqCreate":{"id":3151,"projectId":10030,"issueType":{"id":"10015","name":"EQ/e Issue"},"form":{"name":"EQ Commerce","descriptionHtml":"","callToAction":"EQ Commerce","intro":"<p>EQ Commerce</p>","instructions":"","icon":13908,"iconUrl":"https://service.portal.demandbridge.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13908","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10083","fieldConfigId":"10187","label":"Site (db)","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10157","fieldConfigId":"10294","label":"Impact","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11142","label":"Trivial - General process and product inquiries with minimal impact.","selected":false,"children":[]},{"value":"11136","label":"Minor - Issues that do not affect the overall functionality of the system.","selected":false,"children":[]},{"value":"11135","label":"Moderate - Service disruptions in a specific area, impacting localized functionality.","selected":false,"children":[]},{"value":"11134","label":"Significant - Service disruptions across multiple areas, causing significant operational impairment.","selected":false,"children":[]},{"value":"11133","label":"Extensive - Complete system-wide outage, rendering all services unavailable.","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10073","fieldConfigId":"10176","label":"Severity","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10838","label":"Question (4) - You have questions about the workflow or product that require clarification but do not impact your current operations.","selected":false,"children":[]},{"value":"10839","label":"Normal (3) - There is an inconvenience impacting your operations, which causes some disruption but does not prevent the delivery of your services.","selected":false,"children":[]},{"value":"10840","label":"Serious (2) - A significant issue is affecting your operations, leading to major disruptions, but it does not completely stop all activities.","selected":false,"children":[]},{"value":"10841","label":"Severe (1) - There is a critical impact causing a complete halt in all operations, such as a full platform or service outage or a data loss threat.","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/14/create/3151","requestValidateBaseUrl":"/servicedesk/customer/portal/14/validate/3151","calendarParams":{"firstDay":0,"date":"2026-04-14T18:12:09-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDBmNjc1Yi1lZTQ1LTRjNTctYjRiNS03M2RiYzI2NTg2ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE5Njc0Mzc2MTQiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc2MjA1OTI5LCJuYmYiOjE3NzYyMDQ3MjksImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.SY8YaHojoljzEbIC6oXcFFZgd7s5gl8_69sVcqcgCdw","targetCollection":"upload-user-collection-1967437614","endpointUrl":"https://api.media.atlassian.com","clientId":"3d0f675b-ee45-4c57-b4b5-73dbc26586de","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}