Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"477c5fc73ba6c95c4d56e48f2f312170f54d020c_lout","branding":{"id":"14","key":"ts","name":"Report an Issue or Get Help","portalBaseUrl":"/servicedesk/customer/portal/14"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the DemandBridge Service Desk","sharedPortalName":"DemandBridge Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"uk-UA":{"localeDisplayName":"Ukrainian (Ukraine)"},"en-US":{"helpCenterTitle":"Welcome to the DemandBridge Service Desk","sharedPortalName":"DemandBridge Service Desk","localeDisplayName":"English (United States)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German (Germany)"},"zh-TW":{"localeDisplayName":"Chinese (Taiwan)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"tr-TR":{"localeDisplayName":"Turkish (Türkiye)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"fr-FR":{"localeDisplayName":"French (France)"},"vi-VN":{"localeDisplayName":"Vietnamese (Vietnam)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4f758b","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0de303b6-3fcd-4138-bf58-97d1fbd2d14f/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDBmNjc1Yi1lZTQ1LTRjNTctYjRiNS03M2RiYzI2NTg2ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBkZTMwM2I2LTNmY2QtNDEzOC1iZjU4LTk3ZDFmYmQyZDE0ZiI6WyJyZWFkIl19LCJleHAiOjE3NzIxNDQ0MzEsIm5iZiI6MTc3MjE0MzgzMX0.57J4SDeXU_pLQSl83p-6gqB2V1xaFFrsW4XUO1LmHWE&client=3d0f675b-ee45-4c57-b4b5-73dbc26586de&height=300&mode=fit","bannerMediaApiFileId":"0de303b6-3fcd-4138-bf58-97d1fbd2d14f","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"14","key":"ts","projectId":10030,"serviceDeskId":14,"name":"Report an Issue or Get Help","description":"<p>Report system issues, outages, access problems, or product questions.</p>","portalBaseUrl":"/servicedesk/customer/portal/14","reqTypes":[{"id":"142","name":"Account & Setup Support","descriptionHtml":"","callToAction":"Account & Setup Support","introHtml":"<p>Help with account setup, onboarding, product upgrades, or general account management.</p>","icon":10516,"iconUrl":"https://service.portal.demandbridge.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[20],"key":""},{"id":"140","name":"Feature or Enhancement Request","descriptionHtml":"","callToAction":"Feature or Enhancement Request","introHtml":"<p>Ideas for new features or improvements to existing tools or workflows.</p>","icon":10535,"iconUrl":"https://service.portal.demandbridge.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[20],"key":""},{"id":"141","name":"Integration / Third-Party Issue","descriptionHtml":"","callToAction":"Integration / Third-Party Issue","introHtml":"<p>Inquiries related to APIs, third-party services, or external system connections.</p>","icon":10503,"iconUrl":"https://service.portal.demandbridge.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[20],"key":""},{"id":"137","name":"Product Help / How-To","descriptionHtml":"","callToAction":"Product Help / How-To","introHtml":"<p>Questions about how to use product features or functionality.</p>","icon":10721,"iconUrl":"https://service.portal.demandbridge.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10721","groups":[20],"key":""},{"id":"139","name":"Service Outage","descriptionHtml":"","callToAction":"Service Outage","introHtml":"<p>Reporting system downtime or a major service disruption.</p>","icon":10521,"iconUrl":"https://service.portal.demandbridge.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[20],"key":""},{"id":"143","name":"System Access","descriptionHtml":"","callToAction":"System Access","introHtml":"<p>Questions or concerns related to system security, user access, or authentication.</p>","icon":10614,"iconUrl":"https://service.portal.demandbridge.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10614","groups":[20],"key":""},{"id":"138","name":"System Issue","descriptionHtml":"","callToAction":"System Issue","introHtml":"<p>Something isn’t working as expected (error, glitch, or system behavior issue).</p>","icon":10472,"iconUrl":"https://service.portal.demandbridge.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[20],"key":""},{"id":"131","name":"Generic Issue","descriptionHtml":"","callToAction":"Generic Issue","introHtml":"<p>Not sure which product? Use this.</p>","icon":10657,"iconUrl":"https://service.portal.demandbridge.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10657","groups":[],"key":""}],"reqGroups":[{"id":20,"name":"Support Inquiry"}],"orderMapping":{"20":[143,142,138,140,139,137,141],"19":[131],"18":[131]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":14,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSPT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDBmNjc1Yi1lZTQ1LTRjNTctYjRiNS03M2RiYzI2NTg2ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzIxNDUwMzEsIm5iZiI6MTc3MjE0MzgzMSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.CJvh_X5SxN_qzWWlNC4a7HB1j9sEDq5AW9E5rFWP7Lg","targetCollection":"upload-project-10030","endpointUrl":"https://api.media.atlassian.com","clientId":"3d0f675b-ee45-4c57-b4b5-73dbc26586de","tokenDurationInMins":20}},"reqCreate":{"id":141,"projectId":10030,"issueType":{"id":"10046","name":"Integration / Third-Party Issue"},"form":{"name":"Integration / Third-Party Issue","descriptionHtml":"","callToAction":"Integration / Third-Party Issue","intro":"<p>Inquiries related to APIs, third-party services, or external system connections.</p>","instructions":"","icon":10503,"iconUrl":"https://service.portal.demandbridge.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10178","fieldConfigId":"10349","label":"Product","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11225","label":"DB Commerce","selected":false,"children":[]},{"value":"11224","label":"DB Distributor","selected":false,"children":[]},{"value":"11229","label":"DB Reporting","selected":false,"children":[]},{"value":"11228","label":"DB Sourcing","selected":false,"children":[]},{"value":"11227","label":"EQ Commerce","selected":false,"children":[]},{"value":"11226","label":"EQ Distributor","selected":false,"children":[]},{"value":"11230","label":"EQ Link","selected":false,"children":[]},{"value":"11291","label":"FlowPoint","selected":false,"children":[]},{"value":"11233","label":"General Request","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10157","fieldConfigId":"10294","label":"Impact","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11142","label":"Trivial - General process and product inquiries with minimal impact.","selected":false,"children":[]},{"value":"11136","label":"Minor - Issues that do not affect the overall functionality of the system.","selected":false,"children":[]},{"value":"11135","label":"Moderate - Service disruptions in a specific area, impacting localized functionality.","selected":false,"children":[]},{"value":"11134","label":"Significant - Service disruptions across multiple areas, causing significant operational impairment.","selected":false,"children":[]},{"value":"11133","label":"Extensive - Complete system-wide outage, rendering all services unavailable.","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10073","fieldConfigId":"10176","label":"Severity","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10838","label":"Question (4) - You have questions about the workflow or product that require clarification but do not impact your current operations.","selected":false,"children":[]},{"value":"10839","label":"Normal (3) - There is an inconvenience impacting your operations, which causes some disruption but does not prevent the delivery of your services.","selected":false,"children":[]},{"value":"10840","label":"Serious (2) - A significant issue is affecting your operations, leading to major disruptions, but it does not completely stop all activities.","selected":false,"children":[]},{"value":"10841","label":"Severe (1) - There is a critical impact causing a complete halt in all operations, such as a full platform or service outage or a data loss threat.","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10099","fieldConfigId":"10207","label":"Account Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10083","fieldConfigId":"10187","label":"Site (db)","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Issue Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What do you need help with? Provide as much detail as possible","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10169","fieldConfigId":"10307","label":"Can you reproduce this issue? If so, what steps were taken? If not, what prevented you from reproducing this issue?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10170","fieldConfigId":"10308","label":"Is there any additional information for context? (ie. what product, what site, what screen, how frequently is this issue occurring, is there a workaround?)","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Please attach a screen recording or image of what you are experiencing.","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/14/create/141","requestValidateBaseUrl":"/servicedesk/customer/portal/14/validate/141","calendarParams":{"firstDay":0,"date":"2026-02-26T17:10:31-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDBmNjc1Yi1lZTQ1LTRjNTctYjRiNS03M2RiYzI2NTg2ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzIxNDUwMzEsIm5iZiI6MTc3MjE0MzgzMSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.CJvh_X5SxN_qzWWlNC4a7HB1j9sEDq5AW9E5rFWP7Lg","targetCollection":"upload-project-10030","endpointUrl":"https://api.media.atlassian.com","clientId":"3d0f675b-ee45-4c57-b4b5-73dbc26586de","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}