Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
DemandBridge Service Desk
🎄 𝗛𝗮𝗽𝗽𝘆 𝗛𝗼𝗹𝗶𝗱𝗮𝘆𝘀 𝗳𝗿𝗼𝗺 DemandBridge! 🎉

As we reflect on a wonderful year, we want to thank our clients, partners, and team for your continued trust and collaboration. We wish you a joyful holiday season and a bright start to the new year.

𝗛𝗼𝗹𝗶𝗱𝗮𝘆 𝗢𝗳𝗳𝗶𝗰𝗲 𝗖𝗹𝗼𝘀𝘂𝗿𝗲𝘀:
• Closed 𝗪𝗲𝗱𝗻𝗲𝘀𝗱𝗮𝘆, 𝗗𝗲𝗰𝗲𝗺𝗯𝗲𝗿 𝟮𝟰 and 𝗧𝗵𝘂𝗿𝘀𝗱𝗮𝘆, 𝗗𝗲𝗰𝗲𝗺𝗯𝗲𝗿 𝟮𝟱 in observance of Christmas Eve and Christmas Day
→ Reopening 𝗙𝗿𝗶𝗱𝗮𝘆, 𝗗𝗲𝗰𝗲𝗺𝗯𝗲𝗿 𝟮𝟲

• Closed 𝗧𝗵𝘂𝗿𝘀𝗱𝗮𝘆, 𝗝𝗮𝗻𝘂𝗮𝗿𝘆 𝟭 in observance of New Year’s Day
→ Reopening 𝗙𝗿𝗶𝗱𝗮𝘆, 𝗝𝗮𝗻𝘂𝗮𝗿𝘆 𝟮

Warm wishes,
— 𝗧𝗵𝗲 𝗗𝗲𝗺𝗮𝗻𝗱𝗕𝗿𝗶𝗱𝗴𝗲 𝗧𝗲𝗮𝗺

  1. DemandBridge Service Desk
  2. DemandBridge Customer Support

Integration / Third-Party Issue

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"1d3cdf3cae92845dd8f4592c94e72eaf5a20cecb_lout","branding":{"id":"14","key":"ts","name":"DemandBridge Customer Support","portalBaseUrl":"/servicedesk/customer/portal/14"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the DemandBridge Service Desk","sharedPortalName":"DemandBridge Service Desk","userInitialAnnouncementHeader":"\uD83C\uDF84 \uD835\uDDDB\uD835\uDDEE\uD835\uDDFD\uD835\uDDFD\uD835\uDE06 \uD835\uDDDB\uD835\uDDFC\uD835\uDDF9\uD835\uDDF6\uD835\uDDF1\uD835\uDDEE\uD835\uDE06\uD835\uDE00 \uD835\uDDF3\uD835\uDDFF\uD835\uDDFC\uD835\uDDFA DemandBridge! \uD83C\uDF89","userInitialAnnouncementMessageWiki":"<p>As we reflect on a wonderful year, we want to thank our clients, partners, and team for your continued trust and collaboration. We wish you a joyful holiday season and a bright start to the new year.</p>\n<p>\uD835\uDDDB\uD835\uDDFC\uD835\uDDF9\uD835\uDDF6\uD835\uDDF1\uD835\uDDEE\uD835\uDE06 \uD835\uDDE2\uD835\uDDF3\uD835\uDDF3\uD835\uDDF6\uD835\uDDF0\uD835\uDDF2 \uD835\uDDD6\uD835\uDDF9\uD835\uDDFC\uD835\uDE00\uD835\uDE02\uD835\uDDFF\uD835\uDDF2\uD835\uDE00:<br> • Closed \uD835\uDDEA\uD835\uDDF2\uD835\uDDF1\uD835\uDDFB\uD835\uDDF2\uD835\uDE00\uD835\uDDF1\uD835\uDDEE\uD835\uDE06, \uD835\uDDD7\uD835\uDDF2\uD835\uDDF0\uD835\uDDF2\uD835\uDDFA\uD835\uDDEF\uD835\uDDF2\uD835\uDDFF \uD835\uDFEE\uD835\uDFF0 and \uD835\uDDE7\uD835\uDDF5\uD835\uDE02\uD835\uDDFF\uD835\uDE00\uD835\uDDF1\uD835\uDDEE\uD835\uDE06, \uD835\uDDD7\uD835\uDDF2\uD835\uDDF0\uD835\uDDF2\uD835\uDDFA\uD835\uDDEF\uD835\uDDF2\uD835\uDDFF \uD835\uDFEE\uD835\uDFF1 in observance of Christmas Eve and Christmas Day<br> → Reopening \uD835\uDDD9\uD835\uDDFF\uD835\uDDF6\uD835\uDDF1\uD835\uDDEE\uD835\uDE06, \uD835\uDDD7\uD835\uDDF2\uD835\uDDF0\uD835\uDDF2\uD835\uDDFA\uD835\uDDEF\uD835\uDDF2\uD835\uDDFF \uD835\uDFEE\uD835\uDFF2</p>\n<p>• Closed \uD835\uDDE7\uD835\uDDF5\uD835\uDE02\uD835\uDDFF\uD835\uDE00\uD835\uDDF1\uD835\uDDEE\uD835\uDE06, \uD835\uDDDD\uD835\uDDEE\uD835\uDDFB\uD835\uDE02\uD835\uDDEE\uD835\uDDFF\uD835\uDE06 \uD835\uDFED in observance of New Year’s Day<br> → Reopening \uD835\uDDD9\uD835\uDDFF\uD835\uDDF6\uD835\uDDF1\uD835\uDDEE\uD835\uDE06, \uD835\uDDDD\uD835\uDDEE\uD835\uDDFB\uD835\uDE02\uD835\uDDEE\uD835\uDDFF\uD835\uDE06 \uD835\uDFEE</p>\n<p>Warm wishes,<br> — <a href=\"https://www.linkedin.com/company/demandbridge/?lipi=urn%3Ali%3Apage%3Ad_flagship3_company_posts%3B5QOly80bSfSWsA6eC9HqIQ%3D%3D\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">\uD835\uDDE7\uD835\uDDF5\uD835\uDDF2 \uD835\uDDD7\uD835\uDDF2\uD835\uDDFA\uD835\uDDEE\uD835\uDDFB\uD835\uDDF1\uD835\uDDD5\uD835\uDDFF\uD835\uDDF6\uD835\uDDF1\uD835\uDDF4\uD835\uDDF2 \uD835\uDDE7\uD835\uDDF2\uD835\uDDEE\uD835\uDDFA </a></p>","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"uk-UA":{"localeDisplayName":"Ukrainian (Ukraine)"},"en-US":{"helpCenterTitle":"Welcome to the DemandBridge Service Desk","sharedPortalName":"DemandBridge Service Desk","announcementHeader":"\uD83C\uDF84 \uD835\uDDDB\uD835\uDDEE\uD835\uDDFD\uD835\uDDFD\uD835\uDE06 \uD835\uDDDB\uD835\uDDFC\uD835\uDDF9\uD835\uDDF6\uD835\uDDF1\uD835\uDDEE\uD835\uDE06\uD835\uDE00 \uD835\uDDF3\uD835\uDDFF\uD835\uDDFC\uD835\uDDFA DemandBridge! \uD83C\uDF89","announcementMessage":"As we reflect on a wonderful year, we want to thank our clients, partners, and team for your continued trust and collaboration. We wish you a joyful holiday season and a bright start to the new year.\n\n\uD835\uDDDB\uD835\uDDFC\uD835\uDDF9\uD835\uDDF6\uD835\uDDF1\uD835\uDDEE\uD835\uDE06 \uD835\uDDE2\uD835\uDDF3\uD835\uDDF3\uD835\uDDF6\uD835\uDDF0\uD835\uDDF2 \uD835\uDDD6\uD835\uDDF9\uD835\uDDFC\uD835\uDE00\uD835\uDE02\uD835\uDDFF\uD835\uDDF2\uD835\uDE00:\n • Closed \uD835\uDDEA\uD835\uDDF2\uD835\uDDF1\uD835\uDDFB\uD835\uDDF2\uD835\uDE00\uD835\uDDF1\uD835\uDDEE\uD835\uDE06, \uD835\uDDD7\uD835\uDDF2\uD835\uDDF0\uD835\uDDF2\uD835\uDDFA\uD835\uDDEF\uD835\uDDF2\uD835\uDDFF \uD835\uDFEE\uD835\uDFF0 and \uD835\uDDE7\uD835\uDDF5\uD835\uDE02\uD835\uDDFF\uD835\uDE00\uD835\uDDF1\uD835\uDDEE\uD835\uDE06, \uD835\uDDD7\uD835\uDDF2\uD835\uDDF0\uD835\uDDF2\uD835\uDDFA\uD835\uDDEF\uD835\uDDF2\uD835\uDDFF \uD835\uDFEE\uD835\uDFF1 in observance of Christmas Eve and Christmas Day\n → Reopening \uD835\uDDD9\uD835\uDDFF\uD835\uDDF6\uD835\uDDF1\uD835\uDDEE\uD835\uDE06, \uD835\uDDD7\uD835\uDDF2\uD835\uDDF0\uD835\uDDF2\uD835\uDDFA\uD835\uDDEF\uD835\uDDF2\uD835\uDDFF \uD835\uDFEE\uD835\uDFF2\n\n• Closed \uD835\uDDE7\uD835\uDDF5\uD835\uDE02\uD835\uDDFF\uD835\uDE00\uD835\uDDF1\uD835\uDDEE\uD835\uDE06, \uD835\uDDDD\uD835\uDDEE\uD835\uDDFB\uD835\uDE02\uD835\uDDEE\uD835\uDDFF\uD835\uDE06 \uD835\uDFED in observance of New Year’s Day\n → Reopening \uD835\uDDD9\uD835\uDDFF\uD835\uDDF6\uD835\uDDF1\uD835\uDDEE\uD835\uDE06, \uD835\uDDDD\uD835\uDDEE\uD835\uDDFB\uD835\uDE02\uD835\uDDEE\uD835\uDDFF\uD835\uDE06 \uD835\uDFEE\n\nWarm wishes,\n — [\uD835\uDDE7\uD835\uDDF5\uD835\uDDF2 \uD835\uDDD7\uD835\uDDF2\uD835\uDDFA\uD835\uDDEE\uD835\uDDFB\uD835\uDDF1\uD835\uDDD5\uD835\uDDFF\uD835\uDDF6\uD835\uDDF1\uD835\uDDF4\uD835\uDDF2 \uD835\uDDE7\uD835\uDDF2\uD835\uDDEE\uD835\uDDFA | https://www.linkedin.com/company/demandbridge/?lipi=urn%3Ali%3Apage%3Ad_flagship3_company_posts%3B5QOly80bSfSWsA6eC9HqIQ%3D%3D]","localeDisplayName":"English (United States)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German (Germany)"},"zh-TW":{"localeDisplayName":"Chinese (Taiwan)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"tr-TR":{"localeDisplayName":"Turkish (Türkiye)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"fr-FR":{"localeDisplayName":"French (France)"},"vi-VN":{"localeDisplayName":"Vietnamese (Vietnam)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4f758b","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0de303b6-3fcd-4138-bf58-97d1fbd2d14f/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDBmNjc1Yi1lZTQ1LTRjNTctYjRiNS03M2RiYzI2NTg2ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBkZTMwM2I2LTNmY2QtNDEzOC1iZjU4LTk3ZDFmYmQyZDE0ZiI6WyJyZWFkIl19LCJleHAiOjE3NjY5NjY0NjYsIm5iZiI6MTc2Njk2NTg2Nn0.bvUB5DnC50sOZz2Br8_ORBbeR5fCcww8WoFgy77qmmU&client=3d0f675b-ee45-4c57-b4b5-73dbc26586de&height=300&mode=fit","bannerMediaApiFileId":"0de303b6-3fcd-4138-bf58-97d1fbd2d14f","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"14","key":"ts","projectId":10030,"serviceDeskId":14,"name":"DemandBridge Customer Support","description":"<p><b>Welcome to the New DemandBridge Service Desk</b><br> We’re excited to introduce updates to our Support Desk! Now, you can select the specific type of issue you’re reporting, helping us handle and prioritize your requests more efficiently. Each option includes tailored questions to ensure your ticket is routed to the right team for a faster resolution.</p>\n<p><b>For Professional Services Requests or New Product Inquiries:</b><br> Please submit these requests through our dedicated link: <a href=\"https://service.portal.demandbridge.com/servicedesk/customer/portal/3\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Professional Services &amp; New Product Inquiry</a>.</p>\n<p><b>Discover the DemandBridge Learning Center (DBLC):</b><br> Stay informed with our DBLC webinar series, featuring educational content spanning the entire DemandBridge product family. Explore product-specific catalogs of past presentations at <a href=\"https://dblc.dbenterprise.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">dblc.dbenterprise.com</a>, where you can stream them anytime. Don’t have an account? Self-register by clicking the link on the login page and entering the password \"dblc\".</p>\n<p><b>Explore DB University:</b><br> Take advantage of our learning management platform, <b>DB University</b>, for professional, effective, and efficient software training and support. Available anytime, it offers guided, self-paced, or blended learning experiences to meet your needs—from onboarding to upskilling. Start learning today at <a href=\"https://dblc.docebosaas.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">dblc.docebosaas.com</a>.</p>","portalBaseUrl":"/servicedesk/customer/portal/14","reqTypes":[{"id":"142","name":"Account & Setup Support","descriptionHtml":"","callToAction":"Account & Setup Support","introHtml":"<p>Help with account setup, onboarding, product upgrades, or general account management.</p>","icon":10516,"iconUrl":"https://service.portal.demandbridge.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[20],"key":""},{"id":"140","name":"Feature or Enhancement Request","descriptionHtml":"","callToAction":"Feature or Enhancement Request","introHtml":"<p>Ideas for new features or improvements to existing tools or workflows.</p>","icon":10535,"iconUrl":"https://service.portal.demandbridge.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[20],"key":""},{"id":"141","name":"Integration / Third-Party Issue","descriptionHtml":"","callToAction":"Integration / Third-Party Issue","introHtml":"<p>Inquiries related to APIs, third-party services, or external system connections.</p>","icon":10503,"iconUrl":"https://service.portal.demandbridge.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[20],"key":""},{"id":"137","name":"Product Help / How-To","descriptionHtml":"","callToAction":"Product Help / How-To","introHtml":"<p>Questions about how to use product features or functionality.</p>","icon":10721,"iconUrl":"https://service.portal.demandbridge.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10721","groups":[20],"key":""},{"id":"139","name":"Service Outage","descriptionHtml":"","callToAction":"Service Outage","introHtml":"<p>Reporting system downtime or a major service disruption.</p>","icon":10521,"iconUrl":"https://service.portal.demandbridge.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[20],"key":""},{"id":"143","name":"System Access","descriptionHtml":"","callToAction":"System Access","introHtml":"<p>Questions or concerns related to system security, user access, or authentication.</p>","icon":10614,"iconUrl":"https://service.portal.demandbridge.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10614","groups":[20],"key":""},{"id":"138","name":"System Issue","descriptionHtml":"","callToAction":"System Issue","introHtml":"<p>Something isn’t working as expected (error, glitch, or system behavior issue).</p>","icon":10472,"iconUrl":"https://service.portal.demandbridge.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[20],"key":""},{"id":"131","name":"Generic Issue","descriptionHtml":"","callToAction":"Generic Issue","introHtml":"<p>Not sure which product? Use this.</p>","icon":10657,"iconUrl":"https://service.portal.demandbridge.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10657","groups":[],"key":""}],"reqGroups":[{"id":20,"name":"Support Inquiry"}],"orderMapping":{"20":[143,142,138,140,139,137,141],"19":[131],"18":[131]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":14,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSPT","userLanguageHeader":"\uD83C\uDF84 \uD835\uDDDB\uD835\uDDEE\uD835\uDDFD\uD835\uDDFD\uD835\uDE06 \uD835\uDDDB\uD835\uDDFC\uD835\uDDF9\uD835\uDDF6\uD835\uDDF1\uD835\uDDEE\uD835\uDE06\uD835\uDE00 \uD835\uDDF3\uD835\uDDFF\uD835\uDDFC\uD835\uDDFA DemandBridge! \uD83C\uDF89","userLanguageMessageWiki":"<p>As we reflect on a wonderful year, we want to thank our clients, partners, and team for your continued trust and collaboration. We wish you a joyful holiday season and a bright start to the new year.</p>\n<p>\uD835\uDDDB\uD835\uDDFC\uD835\uDDF9\uD835\uDDF6\uD835\uDDF1\uD835\uDDEE\uD835\uDE06 \uD835\uDDE2\uD835\uDDF3\uD835\uDDF3\uD835\uDDF6\uD835\uDDF0\uD835\uDDF2 \uD835\uDDD6\uD835\uDDF9\uD835\uDDFC\uD835\uDE00\uD835\uDE02\uD835\uDDFF\uD835\uDDF2\uD835\uDE00:<br> • Closed \uD835\uDDEA\uD835\uDDF2\uD835\uDDF1\uD835\uDDFB\uD835\uDDF2\uD835\uDE00\uD835\uDDF1\uD835\uDDEE\uD835\uDE06, \uD835\uDDD7\uD835\uDDF2\uD835\uDDF0\uD835\uDDF2\uD835\uDDFA\uD835\uDDEF\uD835\uDDF2\uD835\uDDFF \uD835\uDFEE\uD835\uDFF0 and \uD835\uDDE7\uD835\uDDF5\uD835\uDE02\uD835\uDDFF\uD835\uDE00\uD835\uDDF1\uD835\uDDEE\uD835\uDE06, \uD835\uDDD7\uD835\uDDF2\uD835\uDDF0\uD835\uDDF2\uD835\uDDFA\uD835\uDDEF\uD835\uDDF2\uD835\uDDFF \uD835\uDFEE\uD835\uDFF1 in observance of Christmas Eve and Christmas Day<br> → Reopening \uD835\uDDD9\uD835\uDDFF\uD835\uDDF6\uD835\uDDF1\uD835\uDDEE\uD835\uDE06, \uD835\uDDD7\uD835\uDDF2\uD835\uDDF0\uD835\uDDF2\uD835\uDDFA\uD835\uDDEF\uD835\uDDF2\uD835\uDDFF \uD835\uDFEE\uD835\uDFF2</p>\n<p>• Closed \uD835\uDDE7\uD835\uDDF5\uD835\uDE02\uD835\uDDFF\uD835\uDE00\uD835\uDDF1\uD835\uDDEE\uD835\uDE06, \uD835\uDDDD\uD835\uDDEE\uD835\uDDFB\uD835\uDE02\uD835\uDDEE\uD835\uDDFF\uD835\uDE06 \uD835\uDFED in observance of New Year’s Day<br> → Reopening \uD835\uDDD9\uD835\uDDFF\uD835\uDDF6\uD835\uDDF1\uD835\uDDEE\uD835\uDE06, \uD835\uDDDD\uD835\uDDEE\uD835\uDDFB\uD835\uDE02\uD835\uDDEE\uD835\uDDFF\uD835\uDE06 \uD835\uDFEE</p>\n<p>Warm wishes,<br> — <a href=\"https://www.linkedin.com/company/demandbridge/?lipi=urn%3Ali%3Apage%3Ad_flagship3_company_posts%3B5QOly80bSfSWsA6eC9HqIQ%3D%3D\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">\uD835\uDDE7\uD835\uDDF5\uD835\uDDF2 \uD835\uDDD7\uD835\uDDF2\uD835\uDDFA\uD835\uDDEE\uD835\uDDFB\uD835\uDDF1\uD835\uDDD5\uD835\uDDFF\uD835\uDDF6\uD835\uDDF1\uD835\uDDF4\uD835\uDDF2 \uD835\uDDE7\uD835\uDDF2\uD835\uDDEE\uD835\uDDFA </a></p>","defaultLanguageHeader":"\uD83C\uDF84 \uD835\uDDDB\uD835\uDDEE\uD835\uDDFD\uD835\uDDFD\uD835\uDE06 \uD835\uDDDB\uD835\uDDFC\uD835\uDDF9\uD835\uDDF6\uD835\uDDF1\uD835\uDDEE\uD835\uDE06\uD835\uDE00 \uD835\uDDF3\uD835\uDDFF\uD835\uDDFC\uD835\uDDFA DemandBridge! \uD83C\uDF89","defaultLanguageMessage":"As we reflect on a wonderful year, we want to thank our clients, partners, and team for your continued trust and collaboration. We wish you a joyful holiday season and a bright start to the new year.\n\n\uD835\uDDDB\uD835\uDDFC\uD835\uDDF9\uD835\uDDF6\uD835\uDDF1\uD835\uDDEE\uD835\uDE06 \uD835\uDDE2\uD835\uDDF3\uD835\uDDF3\uD835\uDDF6\uD835\uDDF0\uD835\uDDF2 \uD835\uDDD6\uD835\uDDF9\uD835\uDDFC\uD835\uDE00\uD835\uDE02\uD835\uDDFF\uD835\uDDF2\uD835\uDE00:\n • Closed \uD835\uDDEA\uD835\uDDF2\uD835\uDDF1\uD835\uDDFB\uD835\uDDF2\uD835\uDE00\uD835\uDDF1\uD835\uDDEE\uD835\uDE06, \uD835\uDDD7\uD835\uDDF2\uD835\uDDF0\uD835\uDDF2\uD835\uDDFA\uD835\uDDEF\uD835\uDDF2\uD835\uDDFF \uD835\uDFEE\uD835\uDFF0 and \uD835\uDDE7\uD835\uDDF5\uD835\uDE02\uD835\uDDFF\uD835\uDE00\uD835\uDDF1\uD835\uDDEE\uD835\uDE06, \uD835\uDDD7\uD835\uDDF2\uD835\uDDF0\uD835\uDDF2\uD835\uDDFA\uD835\uDDEF\uD835\uDDF2\uD835\uDDFF \uD835\uDFEE\uD835\uDFF1 in observance of Christmas Eve and Christmas Day\n → Reopening \uD835\uDDD9\uD835\uDDFF\uD835\uDDF6\uD835\uDDF1\uD835\uDDEE\uD835\uDE06, \uD835\uDDD7\uD835\uDDF2\uD835\uDDF0\uD835\uDDF2\uD835\uDDFA\uD835\uDDEF\uD835\uDDF2\uD835\uDDFF \uD835\uDFEE\uD835\uDFF2\n\n• Closed \uD835\uDDE7\uD835\uDDF5\uD835\uDE02\uD835\uDDFF\uD835\uDE00\uD835\uDDF1\uD835\uDDEE\uD835\uDE06, \uD835\uDDDD\uD835\uDDEE\uD835\uDDFB\uD835\uDE02\uD835\uDDEE\uD835\uDDFF\uD835\uDE06 \uD835\uDFED in observance of New Year’s Day\n → Reopening \uD835\uDDD9\uD835\uDDFF\uD835\uDDF6\uD835\uDDF1\uD835\uDDEE\uD835\uDE06, \uD835\uDDDD\uD835\uDDEE\uD835\uDDFB\uD835\uDE02\uD835\uDDEE\uD835\uDDFF\uD835\uDE06 \uD835\uDFEE\n\nWarm wishes,\n — [\uD835\uDDE7\uD835\uDDF5\uD835\uDDF2 \uD835\uDDD7\uD835\uDDF2\uD835\uDDFA\uD835\uDDEE\uD835\uDDFB\uD835\uDDF1\uD835\uDDD5\uD835\uDDFF\uD835\uDDF6\uD835\uDDF1\uD835\uDDF4\uD835\uDDF2 \uD835\uDDE7\uD835\uDDF2\uD835\uDDEE\uD835\uDDFA | https://www.linkedin.com/company/demandbridge/?lipi=urn%3Ali%3Apage%3Ad_flagship3_company_posts%3B5QOly80bSfSWsA6eC9HqIQ%3D%3D]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDBmNjc1Yi1lZTQ1LTRjNTctYjRiNS03M2RiYzI2NTg2ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjY5NjcwNjYsIm5iZiI6MTc2Njk2NTg2NiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.klWGtSu5zA-JhrOntH6zzDmtt9z5_Ndp_xg5Ttxom3Q","targetCollection":"upload-project-10030","endpointUrl":"https://api.media.atlassian.com","clientId":"3d0f675b-ee45-4c57-b4b5-73dbc26586de","tokenDurationInMins":20}},"reqCreate":{"id":141,"projectId":10030,"issueType":{"id":"10046","name":"Integration / Third-Party Issue"},"form":{"name":"Integration / Third-Party Issue","descriptionHtml":"","callToAction":"Integration / Third-Party Issue","intro":"<p>Inquiries related to APIs, third-party services, or external system connections.</p>","instructions":"","icon":10503,"iconUrl":"https://service.portal.demandbridge.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10178","fieldConfigId":"10349","label":"Product","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11225","label":"DB Commerce","selected":false,"children":[]},{"value":"11224","label":"DB Distributor","selected":false,"children":[]},{"value":"11229","label":"DB Reporting","selected":false,"children":[]},{"value":"11228","label":"DB Sourcing","selected":false,"children":[]},{"value":"11227","label":"EQ Commerce","selected":false,"children":[]},{"value":"11226","label":"EQ Distributor","selected":false,"children":[]},{"value":"11230","label":"EQ Link","selected":false,"children":[]},{"value":"11291","label":"FlowPoint","selected":false,"children":[]},{"value":"11233","label":"General Request","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10157","fieldConfigId":"10294","label":"Impact","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11142","label":"Trivial - General process and product inquiries with minimal impact.","selected":false,"children":[]},{"value":"11136","label":"Minor - Issues that do not affect the overall functionality of the system.","selected":false,"children":[]},{"value":"11135","label":"Moderate - Service disruptions in a specific area, impacting localized functionality.","selected":false,"children":[]},{"value":"11134","label":"Significant - Service disruptions across multiple areas, causing significant operational impairment.","selected":false,"children":[]},{"value":"11133","label":"Extensive - Complete system-wide outage, rendering all services unavailable.","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10073","fieldConfigId":"10176","label":"Severity","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10838","label":"Question (4) - You have questions about the workflow or product that require clarification but do not impact your current operations.","selected":false,"children":[]},{"value":"10839","label":"Normal (3) - There is an inconvenience impacting your operations, which causes some disruption but does not prevent the delivery of your services.","selected":false,"children":[]},{"value":"10840","label":"Serious (2) - A significant issue is affecting your operations, leading to major disruptions, but it does not completely stop all activities.","selected":false,"children":[]},{"value":"10841","label":"Severe (1) - There is a critical impact causing a complete halt in all operations, such as a full platform or service outage or a data loss threat.","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10099","fieldConfigId":"10207","label":"Account Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10083","fieldConfigId":"10187","label":"Site (db)","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Issue Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What do you need help with? Provide as much detail as possible","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10169","fieldConfigId":"10307","label":"Can you reproduce this issue? If so, what steps were taken? If not, what prevented you from reproducing this issue?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10170","fieldConfigId":"10308","label":"Is there any additional information for context? (ie. what product, what site, what screen, how frequently is this issue occurring, is there a workaround?)","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Please attach a screen recording or image of what you are experiencing.","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/14/create/141","requestValidateBaseUrl":"/servicedesk/customer/portal/14/validate/141","calendarParams":{"firstDay":0,"date":"2025-12-28T18:51:06-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDBmNjc1Yi1lZTQ1LTRjNTctYjRiNS03M2RiYzI2NTg2ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjY5NjcwNjYsIm5iZiI6MTc2Njk2NTg2NiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.klWGtSu5zA-JhrOntH6zzDmtt9z5_Ndp_xg5Ttxom3Q","targetCollection":"upload-project-10030","endpointUrl":"https://api.media.atlassian.com","clientId":"3d0f675b-ee45-4c57-b4b5-73dbc26586de","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=demandbridge","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"1d3cdf3cae92845dd8f4592c94e72eaf5a20cecb_lout","baseUrl":"https://service.portal.demandbridge.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://demandbridge.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"3d0f675b-ee45-4c57-b4b5-73dbc26586de","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"d2be7be3c29545b8a8c8e4753d409c8b","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://demandbridge.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}